Frequently Asked Questions
Everything you need to know about shopping with Sautille.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unused condition with tags attached. Simply visit our online portal to generate a prepaid return label.
Which payment methods do you accept?
Sautille accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.